Community Resource Helpline

The Community Resource Helpline is a partnership between the United Way of Greater Charlottesville, the County of Albemarle, and the City of Charlottesville.  The Helpline expanded its function to respond to the impact of COVID-19 on our community members. Residents of Albemarle County and the City of Charlottesville may be eligible for financial assistance for rent/mortgage, and/or utility bills.  Payment for rent/mortgage, and/or utility bills are dispersed directly to the landlord/mortgage/utility company. Operators may also provide referrals to other organizations for additional assistance. Messages left on the voicemail are returned within 48 hours.

The Community Resource Hotline number is: 833-524-2904 and is available 9-5, Monday-Friday. Our Spanish line number is 434-373-0930.  (Para Español – marque 434-373-0930, 9 am a 5:00 pm, de lunes a Viernes) Other languages available upon request.

In FY 22, the Community Resource Hotline dispersed over $1,537,753.12 in funds to residents of Albemarle County and the City of Charlottesville.

Homeless Information Line (HIL)

The Homeless Information Line (HIL) serves as an entry point for community members who are experiencing homelessness to get connected to services. 

You could be eligible for rental assistance through the Haven:

  1. You are at risk of needing to stay in a shelter within the next 14 days, OR
  2. You are literally homeless (living on the street, in an emergency shelter, in a vehicle, or another place not intended for habitation).

If you qualify for one of the Haven housing assistance programs, you must make an eligibility appointment by calling the Homeless Information Line at (434) 207-2328 first. Likewise, the HIL can make referrals to People and Congregations Engaged in Ministry (PACEM) for shelter and other partners for additional resources.  Messages left on the HIL are returned within 24 to 48 hours.

If you qualify for one of the Haven housing assistance programs, you must make an eligibility appointment by calling the Homeless Information Line at (434) 207-2328 first. Likewise, the HIL can make referrals to People and Congregations Engaged in Ministry (PACEM) for shelter and other partners for additional resources.  Messages left on the HIL are returned within 24 to 48 hours.

Covid “Street Sheet” Resources in Charlottesville/Albemarle

COVID Resources


COVID-19 Hotlines

Blue Ridge Health District 434-972-6200 – Provides public health services to residents of Greene, Albemarle, Louisa, Fluvanna, Nelson, and the City of Charlottesville. Clinic offerings in each county include immunizations, family planning, sexual health screening, TB testing, WIC information, and nutrition classes. Call your local health department for appointments or more information (see below).

Recursos generales

Marque 2-1-1 para obtener actualizaciones y orientación sobre cómo adquirir los recursos necesarios.


Administration of public health service programs for Planning District 10.  Services cover maternity care, well child care, WIC Program, family planning, environmental health, dental health and community health.

Charlottesville/Albemarle Health Dept. 434-972-6200
Fluvanna Health Dept. 434-591-1960
Greene Health Dept. 434-985-2262
Louisa Health Dept.  540-967-3703
Nelson Health Dept. 434-263-8315


Administración de programas de servicios de salud pública para el Distrito de Planificación 10. Los servicios cubren atención de maternidad, cuidado de niños sanos, Programa WIC, planificación familiar, salud ambiental, salud dental y salud comunitaria.

Charlottesville / Albemarle Health Dept. 434-972-6200
Departamento de Salud de Fluvanna 434-591-1960
Departamento de Salud de Greene 434-985-2262
Departamento de Salud de Louisa 540-967-3703
Departamento de Salud de Nelson 434-263-8315



Mental Health and Covid-19 Information and Resources

Partner for Mental Health- 434-977-4673, 911 East Jefferson Street, Charlottesville – Partner for Mental Health is dedicated to promoting good mental health for everyone, daily and in times of crisis by advocating, educating, and providing connections to services and support groups.

On Our Own-Peer Recovery and Resource Center- 434-979-2440, 123 4th Street NW, Charlottesville – The Center offers a variety of services to individuals who have experienced significant problems in their lives due to mental illness and who acknowledge this. Services are always free. Mon and Tues 10-5. Wed 12-7. Thurs, Fri, and Sat 11-5 pm. Open on all holidays.

Region Ten 434-972-1800 – Region Ten provides mental health, intellectual disability, crisis and substance abuse services for adults and children living in the City of Charlottesville and surrounding counties.

Sexual Assault Resource Agency 434-295-7273, 335 Greenbrier Dr, Charlottesville, VA 22901 – SARA works to help eliminate the existence of sexual assault and its impact on the community by providing education, advocacy, and support to men, women and children. Support services include Traum- Informed Therapy, Emergency Room Advocacy, Legal System Advocacy, Support Groups, Therapeutic Horse and Farm Camp for Young Girls, and Counseling and Advocacy for Non-Offending Parents and Families of Abused Children. 24 Hour Hotline 434-977-7273.

National Suicide Prevention Lifeline- 1-800-273-8255 – 24/7 free and confidential support for people in distress. Prevention and crisis resources for you or your loved ones, and best practices for professionals.


If you are in a financial crisis, don’t wait until your payments are due or overdue to take action.  If you anticipate going into debt, seek assistance immediately.


Banks and creditors to which you owe money should be notified immediately of your situation.  Many companies will work with you by adjusting payments until you get back on your feet.  Notifying them is the first step in obtaining their cooperation.


Charlottesville Area Helpline for Financial Assistance – 833-524-2904 Charlottesville/Albemarle – Coordinates emergency assistance for local residents who are threatened with homelessness, loss of power or fuel, or other temporary financial emergencies. Calls to the helpline must be made between 11am and 2pm Monday through Friday.

Unity in Community – 434-277-8842 Nelson County – Offers a Dental Assistance Program for adults (requires application), free clothing closet, financial assistance for utilities, vision and hearing, rent, etc. (available once per year), and may coordinate volunteers to complete projects or conduct home visits.


If you fall behind in utility bills, taking the time to discuss your situation with these companies may mean that a payment plan can be worked out for you.  Help with heat-related utilities may be available during the winter months through special government and other funding sources. Discounted phone services are also available for those who qualify.

Dominion Virginia Power-  1-866-DOM-HELP (1-866-366-4357) – If you are having difficulty paying electric bills call your power company. Call early to find out if you are eligible for payment arrangements or energy assistance funds. This can help prevent electricity from being cut off. Energy assistance is not limited to low income customers, but anyone facing hardship.

Public Assistance/Social Services

To supplement family income, contact your local Department of Social Services for SNAP (Supplemental Nutritional Assistance Program), medical insurance, and public assistance. Please call to schedule your appointment before visiting your local Social Services Department.

Albemarle County- 434-972-4010
City of Charlottesville- 434-970-3400
Fluvanna County- 434-842-8221
Greene County- 434-985-5246
Louisa County- 540-967-1320
Nelson County- 434-263-7160


Emergency Food Network (EFN) 434-979-9180, 900 Harris Street, Charlottesville – Food orders may be placed by phone only, 9 am-12 noon, Monday or Friday.  Food may be picked up 1:30 pm-3:30 pm Monday or Friday.  The EFN provides food to persons in need once a month, on a self-referral basis.  Thereafter, assistance may be provided only with an agency referral. Food assistance is for Charlottesville or Albemarle residents only.

Loaves and Fishes Food Pantry- 434-996-7868, 2050 Lambs Road, Charlottesville – Food distribution is available on Wednesday from 2:00-4:00pm, Wednesday from 2:00-4:00pm, Thursday from 6:30-8:30pm, and Saturday from 10am-12pm. Assistance is awarded twice per calendar month.

Home Delivered Meals-through JABA- 434.817.5253 – Home delivered meals from Mom’s Meals. Speak to a counselor about eligibility.

Louisa Community Cupboard | (540) 967-1510, 147 Resource Lane, Louisa – Provides a two week supply of groceries to families facing emergency needs for food.  Families may receive an emergency supply of food a maximum of two times in a six month period. Monthly food assistance may be available for families in need with qualifying incomes.


Small Business Administration Loans – Expected to start taking applications 3/21. The website for downloading the loan application is:

The guides below will provide you with a list of community resources in our region.

Where to Turn Guide – 2019
Quick Guide 2019 (1)
2019 Quick Guide Spanish